Privacy Policy & Security

For The Resort at Pedregal

The Resort at Pedregal (hereinafter referred to as the "Resort" or “We”) is operated by BCS Recursos y Servicios, S. de R.L. de C.V. who controls the processing of the personal information that you provide to the Resort while visiting Resort website, namely, www.theresortatpedregal.com (hereinafter all identified URLs are collectively referred to as the "Site").

Our address is:
BCS Recursos y Servicios, S. de R.L. de C.V
Federal Tax Identification: BRS160413IG2
DBA: The Resort at Pedregal
Camino del Mar Manzana 45 Lote 02
El Pedregal, Cabo San Lucas
Baja California Sur, CP 23453
General Inquiries: 52 624 163 4300
Toll-Free Reservations: 844 - 733-7342
Local Reservations: +52 624 163 4350
Email: info@theresortatpedregal.com or privacy@theresortatpedregal.com

What is Personal Information?

The term "Personal Information" refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.

Why is Personal Information Collected?

To Provide Customer Service to our Guests

Your Personal Information is collected to assist the Hotel in making your reservation and providing the services you request at our Hotel, to ensure we meet your specific needs while you are staying with us and/or to allow us to contact you in regard to matters that arise in conjunction with your stay at our Hotel – either before, during or after your stay.  Our goal is to provide you with outstanding customer service, whether you stay at our Hotel once or many times. By keeping certain stay related Personal Information on file, such as information regarding guest history and itemized spending, Guests have the ability to confirm prior transactions and reconcile statements or invoices.

To Keep You Informed

We may use the Personal Information you provide and that we collect from our business partners to send you newsletters regarding our Hotel and to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, for example, a customer relationship management company and/or a marketing and communications company. These companies are under contract with the Hotel and are contractually required to protect all Personal Information to which they have access. If you do not wish to receive information from our Hotel, you may indicate your wishes on your registration card when you stay with us or you may advise our Privacy Officer by sending an e-mail to: privacy@theresortatpedregal.com

For Marketing Research

Finally, we may wish to contact Guests to conduct surveys or focus groups to receive your views of our Hotel and service delivery. Such information may be collected by a third party under contract with us and they will be contractually required to protect your Personal Information as explained below.

How is Personal information collected about you?

On the Hotels Web Site and Mobile Web Site

Initially Upon Contact With Our Web Site

When you visit our website www.theresortatpedregal.com you are initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user's preferences and is capable of enhancing your visit to the Hotel’s website. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits our site. The Resort at Pedregal cookies are used to enhance your experience on www.theresortatpedregal.com and to provide you with targeted advertising that may be of interest to you.

Our web server will temporarily record the domain name or IP address of the requesting computer, the access date, the file request of the client (file name and URL), the HTTP response code and the website from which you are visiting us, the number of bytes transferred during the connection and, if applicable, other technical information that we use and statistically evaluate for the technical implementation of the website’s use (delivery of the content, guaranteeing the website’s functionality and security, protection against cyberattacks and other abuses).

It is necessary to store and process the information referred to above for the duration of your session in order to deliver our website content to your computer. We also store some of this information in the log files of our servers. We will not combine this information with your IP address or other personal data relating to you except as disclosed below.

This processing will take place for the fulfilment of the existing contract of use with you, as far as it serves the purpose of the technical implementation of the website’s use (legal basis for processing: Art. 6 no. 1 lit. b) of the GDPR) and to otherwise protect our legitimate interest in making our website as user-friendly, safe and attractive as possible and in promoting the sale of our products and services (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR). We will assume that your interests do not conflict with this, because the measures described below are taken in order to limit processing to an appropriate degree.

We will also use the data described above to draw conclusions about your interests from your use and to adapt our website’s offerings according to your interests (profiling) in order to make our website as user-friendly, safe and attractive as possible and thus promote the sale of our products and services. We do this for the preservation of our aforementioned legitimate interests (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR) and, where applicable, on the basis of your consent as described below (legal basis for processing: Art. 6 no. 1 lit. a) of the GDPR). For further information please refer to the following Section.

Cookies, Analysis and Tracking

We use cookies, among other things, to process the data mentioned in the preceding Section. Cookies are files that are stored on your computer's hard drive and are accessed by our server when you visit our website.

We use cookies and the analysis described in the preceding Section for the purposes set forth in the preceding Section and for the preservation of our legitimate interest described therein (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR) and, where applicable, on the basis of your consent as described in below (legal basis for processing: Art. 6 no. 1 lit. a) of the GDPR):

Types of Cookies

There are two different types of cookies used:

  • Session Cookies: Also called transient cookies, are cookies that are temporarily stored in your browser for the duration of a browser session, and they typically will store information in the form of a session identification and no further information personally identifying you.
  • Persistent Cookies: Also called permanent or stored cookies, are cookies that are stored on your hard drive until they expire (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information, such as web surfing behavior or user preferences for a specific web site.

We employ the following types of cookies:

  • Required Cookies
  • Functionality Cookies
  • Targeting / Advertising Cookies.

These cookies are a mixture of first-party cookies, which we set ourselves, and third-party cookies, which are set by other websites.

Cookie Functions

We use cookies across our websites to improve their performance and enhance your user experience. Cookies are used to provide the following functions:

  • Personalization: For example, your language preference is remembered.
  • Session Management: To ensure that your session is routed to the correct system for the duration of your visit.
  • Usage Tracking: We use cookies to provide analysis of our users’ on-going usage of the website. This allows us to adapt our website’s offerings according to our users’ interests and facilitates on-going improvements to the website.
  • AB Testing / Multivariate Testing: We can display multiple versions of a page to a user to assess which generates the best user experience.
  • Advertising: We can display advertising content depending on location, language, and your past browsing history.

Required Cookies

We use a number of cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested.  The types of data collected are:

  • session identifier
  • IP address, and information generated from anonymized IP address that includes
  • a computer host name
  • geographic location
  • time of visit
  • webpage URL
  • referring website
  • security tokens (for authentication and information submission, like RFP forms)

The following is an example of a strictly necessary cookie which we use:

  • Authentication Cookies: Provide an authentication method of a secure log-in.

Functionality Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of selecting your language or currency every time you access the website and recall your customization preferences.

We utilize other cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

The following is an example of a functionality cookie which we use:

  • Website Analytics: Refer to Section XXX for more details. (see below for Adobe addendum)

Targeting / Advertising Cookies

We and our partners and advertisers use cookies to display advertisements that we believe are relevant to you and your interests.

We allow certain third party advertisers and partners to collect information about your use of the website through first and third-party cookies in order to serve adverts to you. They may also analyze this data in order to serve adverts to you on other third-party websites.

We also work with advertisers in order to display our advertisements on third party websites, based on cookies set on your visit to this website. Advertising/targeting cookies may also be used to track your responses to particular adverts, which helps advertisers ensure that you see the most relevant advertisements in future on third party websites.

The following is an example of a targeting/advertising cookie which we use:

  • DoubleClick: These cookies may also be used by advertisers to allow third parties to serve advertisements to you when you are on other sites. These ads may be adapted to be relevant to you based on your use of the website. This is done on an anonymized basis, using non-personally identifiable information.

The types of data used include online identifiers, including cookie identifiers, IP addresses and device identifiers, imprecise location data (based on your IP address) or precise location data (if you have set your system to allow transmission of geolocation information), and client identifiers.

Types of targeting enacted based on cookies include:

  • Demographics: Target ads based on how well products and services trend with users in certain locations, ages, genders, and device types.
  • In-market: Show ads to users who have been searching for products and like-services.
  • Custom intent audiences: Choose words or phrases related to the people that are most likely to engage with sites and make purchases by using "custom intent audiences."
  • Similar audiences: Target users with interests related to those on remarketing lists.
  • Remarketing: Target users that have already interacted with our ads, website, or app.

We do not control the information collected by such partners or advertiser in connection with our website or the further use of information we may provide to them for the aforementioned services, and they do not process such data on our behalf. Only the data protection policies of those third parties as the respective controllers of such data will apply to their processing of such data.

Please see the following sites for more information about specific advertisers and their data policies: [links to advertiser sites and data policies]

Cookie Consent

When you visit our website, you are notified of the use of cookies for tracking and analysis and asked to provide your express consent. The notice makes reference to the detailed explanations in this Privacy Statement.

You can prevent or restrict the storage of cookies on your hard disk by setting your browser not to accept cookies or to request your permission before setting cookies. Once cookies have been set, you can delete them at any time. Please refer to your browser's operating instructions to find out how this works. If you do not accept cookies, this can lead to restrictions on the use of our service.

Data Retention and Deletion

Log files are deleted after 120 days. Session cookies expire and are deleted at the end of your browser session. Persistent cookies may be set to expire from 30 days to 1 year depending on the function of the cookie.  After expiry of those periods, information will be deleted or made anonymous.

When receiving our newsletter, or submitting an RFP (Request for Proposal), or Contact form:

If you register via our website or by other means to receive electronic newsletters, we will store and process your registration data (the registration form will show you which registration data we collect and store and whether entries are mandatory or voluntary) for an unlimited period of time until you unsubscribe or we cancel the newsletter dispatch in order to fulfil the existing contract with you for the receipt of the newsletter (legal basis for processing: Art. 6 no. 1 lit. b) of the GDPR). The IP address assigned to you by the internet service provider (ISP), and the date and time of registration will also be stored when you register. The purpose of this is to protect our legitimate interest in preventing and, if necessary, prosecuting misuse of our services (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR). In addition, we will store and process your consent to receive the newsletter for the retention period specified below. This serves to protect our legitimate interest in being able to prove in the event of a dispute that you wished to receive the newsletter (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR).

After termination of your registration for the receipt of newsletters, we will retain the registration data, the IP address, date and time of registration and your consent for up to six months. This serves to protect our legitimate interest in being able to restore this data in the event of unintentional deletion; or in establishing, exercising or defending legal claims in connection with the registration for, and consent to, receipt of newsletters (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR). We will assume that your interests do not conflict with this, because the retention period is appropriate with respect to the interests to be protected.

The registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary to prevent unauthorized use of your e-mail address by another person.

Processing in the Context of Registration or Use of the Contact Form

If you register on our website and create a user account (the registration form will show you which registration data we collect and store and whether entries are mandatory or voluntary), all personal data collected in connection with this user account will be stored in this user account until you request to delete the user account or until we cancel the user account for the performance of our contractual relationship on use of the respective website or web service (legal basis for processing: Art. 6 no. 1 lit. b) of the GDPR). The IP address assigned to you by your internet service provider (ISP), and the date and time of registration will also be stored when you register. The purpose of this is to protect our legitimate interest in preventing and, if necessary, prosecuting misuse of our services (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR).

After de-registration of your user account, we will retain all data for up to six months. This serves to protect our legitimate interest in being able to restore this data in the event of unintentional deletion; or in establishing, exercising or defending legal claims in connection with our contractual relationship (legal basis for processing: Art. 6 no. 1 lit. a) of the GDPR). We will assume that your interests do not conflict with this because the retention period is appropriate with respect to the interests to be protected.

Our website contains a contact form which you can use to submit communications to us. When submitting information through the contact form, you are required to enter certain information which we will use for responding to your request. The contact form enables you to submit additional information on a voluntary basis.

If you provide us with personal data via the user account or the contact form for a purpose beyond the use of the website or respective web services, such as sending us an offer or product information, we will also store and process this data for this purpose. In order to find more information on how we store and process such data, you will need to refer to the Section of this Privacy Statement that is pertinent to the respective purpose.

Use of Adobe Analytics

Our website uses Adobe Analytics, a web analysis service of Adobe Systems (https://www.adobe.com/about-adobe.html), 345 Park Avenue, San Jose, CA  95110-2704, USA ("Adobe"). You can find further information on how Adobe uses information from sites or apps that use its services here:  https://www.adobe.com/privacy/marketing-cloud.html

Adobe Analytics uses so-called “cookies”, which are text files placed on your computer, to help the website analyze how users use the site (see Section 4.1). The information generated by the cookie about your use of this website such as

  • browser type and version,
  • operating system of your computer,
  • referrer URL (i.e. the last page visited),
  • host name of accessing computer (IP address),
  • date and time of server request

is transferred to an Adobe server and stored there. In order to render the information stored on Adobe’s servers not personally identifying, we use Adobe Analytics with activation of the settings „Before Geo-Lookup: Replace visitor’s last IP octet with 0“.  By activating „Before Geo-Lookup: Replace visitor’s last IP octet with 0“ we ensure that the user’s IP address is anonymized by replacing the last eight digits by zero prior to geo-localization. For statistical analysis, the imprecise location of the user is added to the tracking package which includes the IP address.

Disabling and Opt-out: You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use this website’s full functionality. You can also prevent Adobe from collecting the data generated by the cookie and relating to your use of the website (including your IP address), from processing this data by following these instructions: https://www.adobe.com/privacy/opt-out.html#customeruse

We use Adobe Analytics for the purposes set forth and for the preservation of our legitimate interest described therein (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR) and, where applicable, on the basis of your consent as described (legal basis for processing: Art. 6 no. 1 lit. a) of the GDPR).

HEBS Digital has concluded a contract processing agreement with Adobe to ensure that personal data is processed only on our behalf and in accordance with our instructions. The contract processing agreement with Adobe contains guarantees for an adequate level of protection in the form of Adobe's participation in the Privacy Shield Program.

When Making a Reservation

On Our Web Site and Mobile App

You can search for rates and availability at our Hotels without providing any Personal Information; however, you may be asked, via our third party booking engine (“Booking Engine”) to enter personal data to unlock additional offers and discounts.  If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by SynXIS. While it appears to be part of our Site, the Booking Engine is in fact provided by a third party and is governed by its own privacy policy and practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully.

We also may combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.

Through our Reservations Offices

Reservations can also be made by calling our Hotel.  When you make a reservation, we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Confirmation of your reservation will be provided to you, generally by e-mail, directly from the Hotel; your information may be shared with a third party, for example, a customer relationship management company that is governed by its own privacy policy and practices.

During your stay at a Hotel or Resort

During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number). Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues). This stay specific information is stored in the property management system at the Hotel and is combined with information from previous visits that you have made to the Hotel.

In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the Hotel. Finally, in preparation for your stay, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service, because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it.

General Information on Recipients, Categories of Recipients and Transfers

All of our servers and databases may be operated, maintained or further developed by additional processors or other contractors. They may have access to your data.

Where we store and process data for the performance of contracts, we may pass these data on to agents and contractors we employ for such performance (e.g. to carriers for transportation purposes).

Where we store and process data for communication with you, we may use additional processors or contractors in order to process or transmit electronic or paper correspondence with you (e.g. letter shops, mailing service providers), who will then have access to your data.

We will transfer your personal data to competent law enforcement, regulatory or other authorities, institutions or bodies if we are legally obligated to do so (legal basis for processing: Art. 6 no. 1 lit. c) of the GDPR) or if we have a legitimate interest in averting coercive measures of such authorities, institutions or bodies within the scope of their legal responsibilities (legal basis for processing: Art. 6 no. 1 lit. f) of the GDPR). Such legally required or necessary transmissions are not the subject of this Privacy Statement.

Sharing your Personal Information

We do not sell or rent any of your Personal Data with any other party including any third-party joint promoters, nor use it, for unapproved commercial purposes. The Hotel may share your email address exclusively to Trip Advisor LLC, in order to assess the quality of our services. We may share your Personal Information at your request, with the sole purpose of providing third-party products or services that you have requested. We may also share your Personal Information to Hotel’s affiliates, subsidiaries, or controlling entities, under our control and with the same processes, internal policies and security measures. If you do not expressly disagree to these transfer of your Personal Data, we will assume that you have consented such transfer. When Personal Data may be shared, forms will provide an option out to allow you to choose not to share your Personal Data.

Exceptions to the Privacy Policy

Hotel has two exceptions to these limits on use of Personal Information:

Hotel may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Hotel from unauthorized use, or misuse, of the Site or anything found at the Site, to the competent authority.

Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Children's Privacy & Parental Consent

Please be aware that Hotel has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Hotel inadvertently acquire Personal Information or other data from users under the age of 18, Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted Personal Information without solicitation by or permission from Hotel.

Links Provided To Other Sites

Hotel may provide links to a number of other websites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through our Site, nor can we control the activities of those websites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Rights

You as the data subject have certain rights with regard to your personal data, which we will explain to you below:

Right of Access and Information (Art. 15 of the GDPR) - You have the right, where the statutory requirements are met, to request from us at any time, at no cost, confirmation as to whether personal data relating to you is being processed, a copy of this data and comprehensive information on this personal data. This right extends in particular, without limitation, to the purposes of processing, the categories of personal data being processed, the recipients, the storage period and the origin of the data.

Right to Rectification (Art. 16 of the GDPR)- You have the right to request us to rectify incorrect and incomplete personal data concerning you without delay, where the statutory requirements are met.

Right to be Forgotten (Art. 17 of the GDPR)- You have the right to demand from us the immediate deletion of personal data concerning you, where the statutory requirements are met, if, among other reasons, their storage is no longer necessary or unlawful, if you withdraw your consent on which their storage was based, if you have validly objected to their storage in accordance with below Sections, if we are obligated to delete them for any other reason or if the data were collected as part of a web service.  If we have made the data public, in addition to deletion of the data, we must also inform other controllers in such cases that you have requested the deletion of this data and all references thereto, insofar as this is reasonable in view of the available technology and the implementation costs. The above obligation does not apply in certain exceptional cases, in particular, storage for the purpose of establishing, exercising or defending legal claims.

Right to Restriction of Processing (Art. 18 of the GDPR)- You have the right to request us, where the statutory requirements are met, to restrict the processing of personal data relating to you, for example, if you dispute their accuracy, the storage is no longer necessary or is unlawful and you still do not wish to have it deleted or if you have filed an objection to the processing (see below) as long as it has not yet been established whether our legitimate reasons outweigh yours.

Right to Data Portability (Art. 20 of the GDPR)- If automated processing of personal data occurs solely on the basis of your consent or to fulfil a contract with you or to implement pre-contractual measures, you have the right to require us, subject to statutory requirements, to make available the personal data in relation to yourself that you have provided to you or to a third party you designate, if this is technically feasible, in a structured, current and machine-readable format and not to impede its transfer to a third party.

Right of Objection (Art. 21(1) of the GDPR)- You have the right to require us, where the statutory requirements are met, to no longer process personal data relating to you which we process for the performance of a task which is in the public interest or for the protection of our legitimate interests or those of a third party, if you object to such processing for reasons which arise from your particular situation. In this case, we must desist from further processing unless there are compelling grounds for processing which outweigh your interests or the processing is carried out for the establishment, exercise or defense of legal claims.

Right of Objection to Direct Marketing (Art. 21(2) of the GDPR)- You can object to the further processing of your personal data for direct marketing purposes at any time, and we will consequently refrain from processing them for this purpose. This also applies to profiling insofar as it is associated with such direct marketing.

Automated Decisions (Art. 22 of the GDPR)- We will not make any decisions without your consent which produce legal effects concerning you or similarly significantly affect you and that are based exclusively on automated processing (including profiling).

Guarantees- To the extent that we indicate in this Privacy Policy that guarantees have been agreed to provide an adequate level of protection, you may request copies of the relevant documents from our designated representative within the EU.

Consents- If you consent to process, this is voluntary, unless we inform you otherwise in advance, and the refusal of consent will not be sanctioned. You can withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Processing on a legal basis other than your consent will also be unaffected by such withdrawal. However, you may also exercise the above statutory rights in this respect (e.g. the right of objection as described above). In particular, you may withdraw any consent to the use of your e-mail address or telephone number for direct marketing at any time and may object to any further use of your e-mail address or telephone number for this purpose at any time, free of charge (other than communication costs payable to your provider).

Right to Lodge a Complaint- You have the right to lodge a complaint with a supervisory authority. This may include, among others, the supervisory authority responsible for your place of residence or the supervisory authority generally responsible for our representative (See above).

Contact- You can contact us in any form to exercise your rights, in particular, to withdraw any consent you may have given, and especially our representative in the European Union also. You may be required to identify yourself to us as a data subject to exercise your rights.

How do we store personal information?

Your Personal Information may be stored, used and in other jurisdictions where, under local laws, your Personal Information may be accessed by the courts, law enforcement and national security authorities with or without notice to you.

At the Hotel or Resort

The Hotel property stores Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information. The Hotel may use your Personal Information to create a guest profile that is stored in our property management systems. The stored guest profile information may include guest name, address, phone numbers, e-mail and credit card number. The guest profile may also include certain information regarding your service preferences.

What information is not secure?

We endeavor to protect the privacy of your account and other Personal Information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place we cannot guarantee the security of any Personal Information in databases hosted by third parties.

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail.  We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

Drone Policy

Out of safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, The Resort at Pedregal prohibits the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from the Resort. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within The Resort at Pedregal boundaries.

This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Please contact our General Manager, Fernando Flores (Fernando.flores@theresortatpedregal.com) if you have any questions or if you seek prior authorization to operate any aerial drones.

How will I know if there are changes to this Policy?

Hotel reserves the right to change this Privacy Policy at any time; notice of changes will be published on our Site or Hotel premises. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact our Chief Privacy Officer.

To whom do I direct questions or concerns regarding this policy?

Questions or concerns regarding this privacy policy should be directed to the Chief Privacy Officer at the following address:

Chief Privacy Officer
E-mail:privacy@theresortatpedregal.com